Sonic
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Sonic Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sonic has 2.3 star rating based on 625 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend Sonic to a friend or colleague.
- Rating Distribution
Pros: No pros, Turning off their commercials, Great shakes and great burgers.
Cons: Bad customer service, Disinterested management and employees, I did not care for the poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sonic has 2.3 star rating based on 625 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend Sonic to a friend or colleague.
- Rating Distribution
Pros: No pros, Turning off their commercials, Great shakes and great burgers.
Cons: Bad customer service, Disinterested management and employees, I did not care for the poor customer service.Recent recommendations regarding this business are as follows: "A place to cancel order or transfer to other resurants", "Do not ever attempt to attempt to get fresh food or good customer service at the Aurora Missouri Sonic because their customer service does not exist", "Don't eat the 2 for $7", "They need to have better service better customer service and they need a service there people when it’s lunchtime", "Don't eat there spend your money elsewhere".
Most users want Sonic to offer a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Sonic Reviews
"Speakers"
There are several i mean alot of the speakers are hard for the one taking orders to hear and understand. I like to use my card to pay but alot of the screen on...
"Requesting a refund"
I ordered from the wrong location and immediately realized it after the order processed. I then placed my order to the correct location and picked it up there....
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nowata, Oklahoma
Speakers
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Overland Park, Kansas
Bad FOOD!!!
The food was extremely bad it was cold as if it's been sitting there for hours nothing tastes freshly cooked. I live literally two blocks from Sonic's sometimes in the evening I go there for a meal it seems as if it had gotten worse today after spending $16 plus leaving a $4 tip this is by far the worst I've had so far.
Sonic's double burger with bacon Not only was the sandwich cold the bacon was burnt to a crisp.
The Tater toters taste as if you were chewing on sandpaper not only were they cold but they were hard as if they've been there all day. Even the flavor of the shake was wrong although that was the best of all the items.
- Convenience
- Bad food
Preferred solution: Full refund
User's recommendation: Don't eat there spend your money elsewhere
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Burkburnett, Texas
Requesting a refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Compaint
Preferred solution: I would like to have the offer honored!!!!! I believe that I should have been able to receive the BOGO offer!!!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norfolk, Nebraska
Wrong thing was given allergy to t
It would be nice if they would answer the phone, or clean up their inbox so that someone could at least leave a message. All you get is this email box if full and no one ever answers the phone at sonic.
I will look in my drinks before I leave the store from now on. Its ridiculous that you cant even talk to someone or leave a message!!
- Good drink during happy hour or on app orders
- Not paying attention to what people ordt
Preferred solution: Would be nice to have a coupon for a free drink
User's recommendation: Look and see if you have the correct things before leaving the restaurant.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Du Quoin, Illinois
Experience and service
- Drinks
- Waste of money time and still go home hungry
User's recommendation: Don’t waste your time or money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Aurora, Missouri
Bad serice
I went to the Aurora Missouri Sonic and I ordered it buy one get one free crispy chicken sandwich a small chili cheese tots a medium onion ring and a grilled cheese sandwich well when I got home I quickly realized that this food did not seem fresh at all so I called back up to the Aurora Missouri Sonic and asked if I brought in my receipt would they please replace my order because it wasn't fresh I was told yes so I went back up there and went to the drive-thru spoke to the manager that I talked to and they handed me out several bags and I left please for the moment but when I got home what was in the bag was atrocious there was a large smashed up onion ring a kids size tater tot a hamburger that I did not even order and it was cold and about 22 ranches I was so appalled because even when I was up at the drive-thru the manager on duty told me that I was costing her a lot of money to have this order replaced I do not think I will ever return to the Aurora Missouri Sonic I felt as if I was treated like a joke all I wanted was a fresh hot lunch and what I got back was like dumpster diving I've never been treated like this before at a fast food restaurant they just took the cake the Aurora Missouri Sonic has the worst customer service it is epic
- Excellent drinks excellent shakes
- Terrible customer service
Preferred solution: I would like to receive some coupons and maybe I'll return to that restaurant
User's recommendation: Do not ever attempt to attempt to get fresh food or good customer service at the Aurora Missouri Sonic because their customer service does not exist
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saraland, Alabama
Refund
Preferred solution: Full refund
File a complaint
Preferred solution: The truth and everything I owe
Cisco, Texas
App not working
- Great drinks
- App no working
Preferred solution: My sonic app to work
Louisville, Kentucky
Not satisfied at all
User's recommendation: Do t order from there
Tucker, Georgia
Refund
User's recommendation: A place to cancel order or transfer to other resurants
Euless, Texas
Resolved: My app is locked up
Company fixed the issue and I have been provided with apology. Sonic suggested that I just delete the App and Redownload the App which I did and all is well.
On Oct 18, 2023 I ate at one of the Sonics on Chase Oaks in Plano, Texas. I used my Sonic App.
Since then I have tried to use my SONIC APP several times and I couldnt get it to work.
I noticed this past week that my app is still appearing with my order at that location.
I do remember that my card which I paid with had to be taken inside of your establishment because it wouldnt take it on the payment slot. I dont know if this has anything to do with my problem. I was at Stall 15.
I first thought it was my phone doing something crazy so I turned it off for a few minutes.
However, when I turned it back on, I was still locked up with my app in Plano, Texas.
Im a fan of Sonic and eat at many of your locations and not being able to use the App is frustrating. I hope you can resolve my App problem.
Since I am a senior citizen I love discounts because I can eat out more often.
I really miss not getting to use it for All Day Happy Hour.
Thank you very much for your time and support with my issue.
Diana Greer
McKinney, Texas
214-733-****
PS. If you call please identify yourself on Voicemail because I screen all calls not in my contact list.
Sent from my iPhone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ripley, Tennessee
Food posing from a foot long
Preferred solution: Law suits
User's recommendation: Don't eat the 2 for $7
Ashland City, Tennessee
Complaint
Pulled in on 12-9-23 between 8:40 and 9;00 pm set there for a while and no one ever ask for our order. I went and knocked on the door to see if they were open, a lady came to the door and said yes we are open but the machine you are parked at is broken and so is the one next to it.
Several people were inside talking on their cells etc and no one bothered to tell us the machine was broken and there were no out of order signs. We moved and pushed the red button again and ask for milkshakes and that machine was also broken. Very poor service very unprofessional. No one seemed to care that we were sitting at a broke machine and I guess no one intended to come out and tell us.
We love sonic but I am very disappointed. Thank you
Preferred solution: Better service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They are nasty when you do be a customer at their establishment and they do not like to serve their customers and nobody is in the drive-through or in the spot where you carry out so this is why I’m
- Food is good
- Customer service sucks
Preferred solution: To get Service when I’m on lunch at 12 to 1
User's recommendation: They need to have better service better customer service and they need a service there people when it’s lunchtime
Companies Similar to Sonic
McDonalds
“To McDonald's corporation I want to state that on January 31,2024 I went to one of your location on 2576...“
Burger King
“I found a round piece of plastic in my hamburger when trying to eat it. I thought it was a piece of...“
Jack in the Box
“I usually suck it up when the food it bad but I am sick I threw up those egg rolls and tasted sweet and...“
Wendys
“This is horrible service and its been happening a lot in your Greenville Texas location the past few...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.