Sonic Phone Numbers and Emails

Toll-Free Number:

  • (866) 657-6642
Send Message

Customer Service:

  • (877) 828-7868

Sonic Emails:

Legal
Privacy Inquiries
digitalaccessibillity@sonicdrivein.com
Is this your business?

How to Contact Sonic Customer Service?

Most Popular Number:

(866) 657-6642
Total calls: 955 Issues resolved: 42 Last call: Mar 18, 2024

How to Contact Sonic by Phone?

To make general inquiries with Sonic Customer Service, you can reach out via the customer service phone line at (866) 657-6642. This toll-free hotline puts you in direct contact with the Sonic Customer Satisfaction Team, responsible for addressing a range of matters, including those specific to individual restaurants. It's crucial to bear in mind that the time it takes to receive a response to your phone call may fluctuate, but Sonic endeavors to handle customer service concerns with expediency. In case you encounter challenges with your Sonic address card, for instance, you ought to place a call to (877) 828-7868, ensuring you have your 16-digit card number and proof of purchase readily accessible.

How to Contact Sonic Customer Service by Email?

For communication with Sonic Customer Support team through email, you can direct your inquiries to billing@sonic.net. This email destination is specifically designated for the resolution of matters related to billing. On a more expansive scale of customer service concerns, the advisable course is to employ the general support Sonic email support@sonic.com. When composing your email, furnish intricate details about your issue or question to facilitate the support team in offering effective assistance.

How to Find the Sonic Corporate Office Address?

The Sonic Headquarters rests at Three Glenlake Parkway NE, Atlanta, Georgia 30328, United States. Positioned as the epicenter, this locale functions as the nucleus for pivotal decisions shaping Sonic's trajectory and strategy. Should the need arise for dispatching official correspondence or seeking aid in affairs tethered to Sonic Customer Service corporate domain, this address becomes the apt endpoint for channeling your letters or emails.

What are the Sonic Customer Support Hours?

The operational window for Sonic Customer Service spans from Monday through Friday, commencing at 8:00 AM and concluding at 5:00 PM Pacific Time. Within this timeframe, one can anticipate guidance from the customer service team for addressing various inquiries or issues. It's prudent to acknowledge that for technical or billing-related queries, the schedule might deviate or introduce supplementary contact avenues. Therefore, it is recommended to verify the schedule specific Sonic Address of concern before initiating contact.

PissedConsumer Club

Contact Information

Sonic Help Center:

Corporate Office Address:

Sonic Drive-In
Three Glenlake Parkway NE, , GA
Atlanta, Georgia 30328
United States

Other Info (opening hours):

Other Location:

300 Johnny Bench Dr.,

Oklahoma City, Oklahoma 73104

More contact details

Sonic Customer Service Reviews

2.0 / 5
Poor
Gabriel B Jvk
Lieing to the police against an Employee

The GM at the store, fake blamed me and I point out that the cameras that she was threatening would clear me, she said she don't know anything on the camera but when I asked about her employees lying on two write up at the same time as prep to get me fired They had been harassing me for things that I didn't do with a ticket in their hand like it was proof? when I checked it it was not my ticket Tiffany and several other crew members made an elaborate plan to get me fired that the GM set up!

(similar events went on for the three weeks that I was there) Tiffany was slamming things around in anger and cussing out customers and employees (her head set may have been off) every employee saw and herd and the camera's clearly shows yet someone lied on my write ups that I was banging stuff around The night I got fired Janet the GM showed up and chewed me out saying that I was fired and told me to shut up when I said that her employees lied on camera, she began panicing me to leave, stood in my way while going to get my stuff, I clearly said that I was leaving and went to leave she threaten me with the police and called them on purpose and lied in front of me into get me to leave with my Sonic till money and without clocking out, instead of leaving I said through the phone that I was standing at the door with my bag ready to leave and turn on my Sonic money and the Janet was lying to the police, Janet got scared and backed out on the call I had to get pushy to turn in my money she was trying to set me up to get arrested Man and I always spoke with sincerity, respect, and used polite manners even when they were drama I explained I am disabled and fresh out of the ICU with injuries, up front this is the 2nd complaint without response??? My name is Gabriel #208 685-**** Please Help Sonic on 12th in Nampa, ID #5416 I never saw a single person in the restraunt wash their hands other than two people in the kitchen

Read full review
Guest-4588990
To report that the app was temporarily unavailable in Crane Texas.
stars-rating stars-rating stars-rating stars-rating stars-rating
3.8

Usually fairly timely. Unable to use app to get a better deal on my slush.

I tried several times and then just went shopping for a while and went to my daughters home in the same town.
Eventually I tried it on my phone 2-3 hours later and the app was working.

So I took advantage of the discount in the app when I had to run another errand. All went well then.

Read full review
Guest-4564008
Pissed off

Very unsatisfied. I waited 30 minutes for my 2 orders.

Everything was cold and shakes were melted. I spent 25.00 on two meals where, i expected a little sooner than 30 minutes and it not cold. Shakes were melted.

I got a hold of corporate, not a response. Terrible experience, GO ELSEWHERE!!!

Read full review

How Good is Sonic's Customer Service?

Nyomi Xjc
Nyomi Xjc
Feels Disappointed | Mar 12, 2024

Pésimo servicio

Read full quote
Antoinetta Llh
Antoinetta Llh
Feels Disappointed | Feb 05, 2024

So far the I can't explain how I fill from having a sonic employee steal my phone from me. but the customer service has been some what helpful with asking me questions

Read full quote
Thresa F
Thresa F
Feels Satisfied | Nov 15, 2023

I asked to be refunded a payment for an order that was sent to the wrong restaurant.

Read full quote
Aimee Tgj
Aimee Tgj
Feels Disappointed | Nov 06, 2023

Terrible

Read full quote
Jeily Xkc
Jeily Xkc
Feels Disappointed | Sep 28, 2023

I’m unable to use my Sonic app. Today was my second day to contact Sonic and neither representative seemed interested in resolving my issue. Both said my issue would be passed to higher management. I haven’t heard from anybody.

Read full quote
Ghost N
Ghost N
Feels Disappointed | Jan 05, 2023

Not professional, rude, ugly, cussing

Read full quote

Summary of Sonic Customer Service Calls

1.2K TOTAL
CALLS
02:09 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sonic?

Product/ Service Question:

  • “I do not want my order and I want my money back to my credit card”
  • “App not working but it charrged me”
  • “App isn't working”

Staff Question:

  • “Service bad”
  • “Slow slow slow services.”
  • “The sonic in Phoenix Arizona on 43rd and Northern never service their cut customers at lunchtime there's never no service always add from 1145 to 2 o'clock I don't get service. This is happened for a whole month in a row.”

Refund Question:

  • “Refund”
  • “Refund due to app issues”
  • “Refund/complaint on app purchase”

Payments and Charges Question:

  • “App not taking my payment that I always use”
  • “Overcharged”
  • “Discount not applied”

Cards Question:

  • “Help combining gift cards on APP”
  • “Gift cards”
  • “Adding gift card to the app”

Request for Information Question:

  • “About and employee”
  • “Request for W2”
  • “As a former franchise operator, I am concerned with the lack of quality and bang for your Buck”

Employment Question:

  • “W2”
  • “Paystub”
  • “Didny get paid”

Activation/ Cancellation Question:

  • “Order cancel”
  • “Deactivated account”
  • “Cancel app order”

Shipping and Delivery Question:

  • “Wrong size drink”
  • “Wrong Order”
  • “Haven't got paid”

Website/ Application Question:

  • “App not working”
  • “App”
  • “App problems”

Account Question:

  • “Can't log into app”
  • “App wont let me sign in”
  • “App has me logged in but have no order”

Return/ Replace Question:

  • “I want my order replaced please”
  • “Returns”
  • “Want to return the rental router”

Other Question:

  • “Not being paid”
  • “Compliment”
  • “Desempleo”

About

Summary

Sonic drive-in was founded in 1953 in Oklahoma by Troy Smith. It is a chain of American fast-food restaurant located in Oklahoma City, Oklahoma. The atmosphere is that of the drive-in diner of the 1950s. Carhops who wear roller skates complete the whole image. Sonic's special menu includes such unique items as hand-made Onion Rings and drinks like Cherry Limeades and Vanilla Cokes, also such drive-in "specials" as hamburgers, Coneys hot dogs with chili coverage and corn dogs, tater tots, malts as well as MM's and Butterfinger Blasts. Many different flavors can be added to drinks. Recently, Sonic introduced "Five for Five Tuesdays" - five burgers for five dollars but it differs depending on the location; other places offer burgers for half a price on Tuesdays instead. Some Sonic drive-in also have a "happy hour" during the week reduced prices on soft drinks.

Sonic reviews and complaints

Sonic is ranked 44 out of 439 in Fast Food category

Area Served

USA

Payment Methods

Compare Sonic To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

McDonalds image
14648 reviews
2.0
Burger King image
2904 reviews
1.9
Jack in the Box image
4529 reviews
2.0
Write a review
Do you have something to say about Sonic? What happened? What can we help you with?
Submit review Don't show this popup